Customer delight: Receiving IT support

Wanna take your laptop to a service haul?

Yep, me neither. But sometimes it’s necessary.

Just a back-of-envelope wish of Universal Customer Care Standard:

• your privacy as customer and individual is respected
• you were addressed in a timely manner
• your issues were resolved, it works!
• no unnecessary upselling of services or components
• the impression of support was professional
• communications and scheduling worked flawlessly

IT support is an integral part of modern world.

The field is ripe for entry-level jobs, and there is ample market for the solutions.

IT use in the world is for most parts rising. (Gut feeling)

We haven’t either yet seen a major, dramatic shift towards IT-as-a-utility for consumers (B2B), so there is going to be a constant and perhaps growing need for IT support as well.

If computers and IT was as simple as turning a faucet to get water, we would be not probably talking so much about tech.

I don’t feel comfortable keeping a magic orb to project realistic timelines, or whether we will get to this kind of “IT as utility”. So in the meanwhile:

IT support is service. Service is something that raises emotions. Good service makes you happy.